Hmm that’s not very helpful. You have two options here. Firstly log in and check your project listings, but remember your live projects only remain active for seven days from the date you are notified your assets are ready for download. If it’s gone passed the seven days simply contact our Support Team and we’ll see if we can help retrieve them for you. We store your project files offline in a very safe place for 100 days and can make them available to you with a new download link to the email address that is registered with our service.
Still can’t find the answer you’re looking for?